Return and Refund Policy

At Newcell Wellness, we want you to feel confident when placing an order. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the product must be:

• Unopened and unused
• In its original packaging
• In resalable condition
• With the original safety seal or tamper-evident seal fully intact

You must also provide a receipt or other proof of purchase.

For health and safety reasons, opened, used, or unsealed dietary supplements are not eligible for return unless the product arrived damaged, defective, leaking, or incorrect.

How to Request a Return

To request a return, contact us at cn0106055@gmail.com and include:

• Your order number
• The name of the product
• The reason for the return
• Photos of the product and packaging, if the item arrived damaged, defective, leaking, or incorrect

If your return is approved, we will provide instructions and the return address by email.

Please do not send any product back without first receiving return authorization from us. Items returned without prior approval may not be accepted.

Return Shipping

If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.

If the product arrived damaged, defective, leaking, or incorrect, Newcell Wellness will provide a prepaid return shipping label or another appropriate solution.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service for customer-paid returns. Newcell Wellness is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, leaking, or contains the wrong product, contact us at cn0106055@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the product, safety seal, and shipping package. After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Opened or used dietary supplements
• Products with a broken, removed, or damaged safety seal
• Products that are not in their original packaging
• Products damaged after delivery because of misuse, improper handling, or improper storage
• Gift cards
• Final-sale or clearance products

Please contact us before requesting a return if you have questions about the eligibility of a specific product.

Exchanges

We do not currently offer direct exchanges.

To receive a different product, request a return for the eligible item and place a separate order for the new product.

Refunds

We will notify you after we receive and inspect your returned product and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at cn0106055@gmail.com.

Newcell Wellness reserves the right to deny a return or refund if the returned product does not meet the eligibility requirements described in this policy.