Shipping policy

Shipping Policy

Thank you for shopping with Newcell Wellness. This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, and other important shipping information.

Shipping Areas

Newcell Wellness currently ships only to valid addresses within the United States.

We do not currently offer international shipping. Orders submitted with an address outside the United States cannot be processed.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, severe weather, or periods of high order volume, processing may take longer than usual.

Shipping Rates and Estimated Delivery Times

The following shipping options are currently available:

Standard Shipping

Shipping fee: $8.00
Estimated transit time: 3–5 business days

Free Standard Shipping

Available on eligible orders of $70.00 or more
Shipping fee: Free
Estimated transit time: 3–5 business days

Express Shipping

Shipping fee: $15.00
Estimated transit time: 1–2 business days

The estimated transit time begins after the order has been processed and transferred to the shipping carrier. Processing time is separate from shipping transit time.

All delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, holidays, incorrect address information, or other circumstances outside our reasonable control.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take up to 24–48 hours to update after the shipping carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Newcell Wellness is not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer.

If you notice an address error, contact us immediately at cn0106055@gmail.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was provided.

Delayed or Missing Packages

If your tracking information has not updated for several business days or your package has not arrived within the expected delivery period, please contact us at cn0106055@gmail.com.

Include your order number and tracking number in your message. We will assist you in reviewing the shipment and, when appropriate, contacting the shipping carrier.

Carrier investigations may require additional processing time. Newcell Wellness cannot guarantee immediate replacement or reimbursement while a carrier investigation is still in progress.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address entered with the order is correct.
Check around the delivery location, mailbox, front desk, mailroom, or other secure areas.
Ask household members, neighbors, or building management whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us at cn0106055@gmail.com if the package still cannot be located.

We will make reasonable efforts to assist with the carrier investigation.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your package or product arrives damaged, defective, leaking, or incorrect, contact us at cn0106055@gmail.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the shipping package and label

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.

Order Changes and Cancellations

We cannot guarantee that an order can be changed or canceled after it has entered processing. Once an order has shipped, it cannot be canceled and will be subject to our Return and Refund Policy.